Equipment Technician

2 weeks ago

Bengaluru, Karnataka, India beBeeFieldService Full time ₹ 9,00,000 - ₹ 12,00,000

Our organization is dedicated to supporting the life sciences and healthcare industries through innovative technologies and services.

We have an extensive network of sales and service offices across the globe, with a strong presence in Asia and Europe.

As a dynamic company, we are poised for growth in the healthcare and biopharma sectors, driven by our commitment to innovation and customer satisfaction.

Our team is comprised of highly skilled professionals who work closely with customers to provide effective solutions and support.

Responsibilities:

  • Provide field service support for laboratory equipment
  • Respond promptly to breakdown calls and ensure timely resolution
  • Develop and maintain positive relationships with customers to drive satisfaction and loyalty
  • Compile monthly reports on service performance and technical application management
  • Monitor repairs and maintenance activities to optimize operational efficiency
  • Investigate escalation processes to resolve customer concerns and issues
  • Publish and maintain service documentation for distribution to field service organizations
  • Perform troubleshooting, commissioning, and certification of units promoted
  • Collaborate effectively with cross-functional teams to achieve business objectives

Carry out hands-on training for field service organizations internationally, with travel exceeding 20%

The Ideal Candidate Would Possess:

  • Degree in Engineering or related field
  • At least Three years of experience in laboratory equipment repair and troubleshooting
  • Strong command of spoken and written English
  • Excellent analytical and problem-solving skills
  • Ability to travel extensively across India for customer visits
  • Valid driver's license and experience driving both automatic and manual vehicles

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