System Security Professional

5 days ago

Bharatpur, Rajasthan, India beBeeSecurity Full time ₹ 8,00,000 - ₹ 10,00,000
OnGuard/Genetec Support Specialist

About the Role:

We are seeking a skilled specialist to provide second-level support for Genetec Security Center and OnGuard access control systems, troubleshoot issues, and implement system enhancements.

This role requires a strong understanding of physical security systems, integration capabilities, and excellent analytical skills to improve system performance and support operational security needs.

Key Responsibilities:

  • Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.
  • Analyze, debug, and resolve system incidents, alarms, and operational issues.
  • Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
  • Implement software upgrades and patches in accordance with company processes.
  • Develop and maintain technical documentation, user guides, and support procedures.
  • Conduct root cause analysis for recurring issues and initiate preventive measures.
  • Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.
  • Support integration with third-party security systems (CCTV cameras, Alarm systems, etc.) and IT infrastructure.
  • Deliver training and knowledge transfer sessions to junior staff or end-users when required.
Requirements:
  • Strong understanding of Genetec Security Center and OnGuard access control systems.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and customer service skills.
  • Ability to adapt to changing priorities and deadlines.
Benefits:

As an experienced professional in the field of physical security systems, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the growth and success of our organization.

Working Conditions:

This is a full-time position that requires regular working hours. The successful candidate will be expected to work in a fast-paced environment, prioritize tasks, and meet deadlines.

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