Oracle eBS Technical Support Specialist

3 weeks ago


Pune, Maharashtra, India MICHELIN Full time

Key Responsibilities:

  • Incident Management: Identify and assess incident impact, provide technical and functional analysis, and communicate potential workarounds to users.
  • Service Request Processing: Process and forward service requests, and inform users on the status of request processing.
  • Problem Management: Participate in the analysis of root causes of incidents, and communicate findings to contributors.
  • Service Monitoring: Utilize established monitoring sets to anticipate potential impacts on users.
  • Change Management: Analyze and validate changes in production, and communicate potential impacts to users.
  • Continuous Improvement: Provide feedback to development teams on potential improvements to applications.
  • Knowledge Capitalization: Ensure the capitalization of lessons learned from activities.

About the Role: As an Oracle eBS Technical Support Specialist at MICHELIN, you will play a crucial role in ensuring the smooth operation of our Oracle eBS system. Your responsibilities will include identifying and resolving technical issues, providing technical and functional analysis, and communicating with users to ensure a seamless experience.



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