Senior Technical Modernization Expert

2 weeks ago

Hyderabad, Telangana, India beBeeService Full time ₹ 18,00,000 - ₹ 25,50,000

At Pega, we're changing the way software is built. As a Senior Service Assurance Advisor, you'll be part of our dynamic Journey teams that focus on implementing strategic solutions to real business challenges.

This is your chance to work with cutting-edge technology and solve interesting problems. You'll help our customers achieve their goals by providing technical guidance, solutions to complex issues, and ensuring they have the best experience using Pega Cloud services.

Key Responsibilities:
  • 60% Customer/Client Engagement, application design & development:
    • Engage with clients to plan and execute migration and/or upgrade projects across the application lifecycle and route to live/production.
    • Provide SME support to clients or regional Service Assurance team members on Modernization for identified migration gaps/issues.
    • Multitask and work during production crisis situations.
    • Troubleshoot infrastructure issues, analyze issues across database, cloud, middleware and DevOps stack.
  • 20% Collaboration with internal teams, Innovation:
    • Contribute to ideas and suggestions for Process/Product improvement.
    • Collaborate with multiple Tribes and Alliances while also ensuring timely and regular customer updates by owning challenges.
    • Collaborate with global teams to remove impediments/blockers in order to keep issue investigations moving forward to meet established deadlines.
  • 10% Guide & coach the team on Modernization:
    • Mentor new members in the team on technical and process front.
    • Provide timely help in case of highly challenging modernization issues.
  • 10% Skill development & technology learning:
    • Advanced teamwork skills with the ability to collaborate and negotiate with other groups like SRT and manage conflict.
Requirements:

You must have:

A Bachelor of Science in Computer Science or related technical discipline.

7-9 years of professional experience.

3-5 years of either consulting experience or a technical lead role.

CSSA minimum certification.

Strong oral and written communication skills, leadership and poise in pressurized situations.

Strong teamwork skills with the ability to collaborate with other groups.

Strong decision making and problem-solving skills.

Proven ability to interact directly with customers at a technical level.

Ability to gain in-depth knowledge of existing and new Pega products and services.

Initiative and positive attitude.

Professional, organized, efficient and accurate.

Tenacity, drive and the desire to succeed in a fast-paced environment.

Resourceful and creative troubleshooting skills.

Deep commitment to quality.

Preferred Qualifications:

We prefer candidates with:

Knowledge of AWS, PCF, GCP.

Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS).

Knowledge of database administration (Oracle, Postgres).

Knowledge and experience with Javascript, SQL, and CSS/HTML.

Knowledge of Operating Systems (specifically Windows, Linux).

Knowledge of Communication protocols and technologies (SOAP, MQ, JMS).

Pega Offers You:

At Pega, you'll find:

Gartner Analyst acclaimed technology leadership across our categories of products.

Continuous learning and development opportunities.

An innovative, inclusive, agile, flexible, and fun work environment.

Competitive global benefits program.

About Us:

We're a passionate team who guide clients to use our cutting-edge architecture by modernizing their existing applications.

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