IT Business Operations Specialist
23 hours ago
We are seeking a skilled Business Operations Analyst to join our team.
This role combines IT support and business operations analysis. Approximately 20-25% of your time will be dedicated to addressing hardware, software, networking, and troubleshooting issues.
- IT Support: Troubleshoot computers, email, software, and network issues (approx. 10–12 hours/week).
- Data Management: Upload SCI stock and inventory files to external platforms/websites.
- Commission Reporting: Build and maintain commission reports for Finance.
- Clean and update CRM data (e.g., company types, account details).
- Calendar Updates: Manage company-wide updates (e.g., upload public holidays into calendars across countries).
- Project Support: Collaborate with global teams to ensure smooth support for ongoing IT and operations projects.
Required Skills:
- 3-5 years of experience in IT support, service desk, or IT/business analyst roles.
- Strong English communication skills (spoken and written).
- Educational background in IT or Computer Science (B.Sc./BCA/MCA/B.Tech).
- Skilled in Excel (pivot tables, formulas, VLOOKUP, macros preferred).
- Familiarity with CRM systems and data cleaning.
- Organized, detail-oriented, and comfortable multitasking.
- Able to troubleshoot independently and explain reasoning clearly.
Key Requirements:
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