Senior Technical Leadership Position

2 weeks ago


Bengaluru, Karnataka, India Palo Alto Networks Full time
Job Summary:

Palo Alto Networks is seeking a highly skilled and experienced Senior Technical Leadership Position to join our Global Customer Service (GCS) team in JAPAC. As a key member of our leadership team, you will be responsible for leading a team of technical architects and providing technical leadership to GCS teams across JAPAC.

The ideal candidate will have a strong background in cybersecurity and experience in leading technical teams. You will work closely with global GCS technical leaders and product teams to deliver exceptional customer outcomes.

Key Responsibilities:
* Lead a team of technical architects to ensure exceptional customer outcomes during deployment, adoption, and resolution of post-sale issues or escalations
* Manage and report on product-level metrics across JAPAC, collaborating with broader GCS leadership to deliver seamless deployments, adoption, and customer satisfaction
* Support the broader GCS organization in JAPAC by creating cross-functional communities of practice, bringing together GCS, Technical Consulting, Product, and Sales teams

Requirements:
* 10+ years' experience in a high-growth SaaS/Cloud Enterprise Organization or similar experience, including at least 5+ years in a leadership capacity
* Experience working across JAPAC with multiple cultures and languages and leading virtual teams
* Demonstrated experience leading direct/indirect teams of 5+ in technical, product, professional services, and/or Support organizations

About Us:
Palo Alto Networks is a leader in enterprise security, transforming how companies make decisions about digital risk and cyber threats. Our products are designed to prevent successful cyber attacks, giving customers peace of mind that their networks are protected and secure.

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