
Operational Efficiency Specialist
1 week ago
Process Excellence Manager
We are seeking a highly skilled and experienced Process Excellence Manager to oversee the end-to-end business operations of our organization. The successful candidate will be responsible for optimizing processes, improving efficiency, and ensuring high-quality service delivery.
As a key member of our team, the Process Excellence Manager will lead a diverse group of professionals, including Business Analysts, Process Excellence Leads/AMs & content developers. The ideal candidate will have a strong background in process improvement, excellent analytical skills, and the ability to drive change across multiple functions.
The successful candidate will also have:
- At least 2+ years of experience as an Assistant Manager or Manager
- Strong analytical and problem-solving skills
- Demonstrated project management skills
- Extensive understanding of mistake proofing and automation tools
- Lean Six Sigma GB certified (or BB trained) would be an added advantage
- Experience in E-Commerce / Internet Industry either directly with organizations in this space or indirectly as a service provider would be an added advantage
- People management skills
- Great communication skills, self-motivated independent worker, excellent interpersonal skill
- Strong stakeholder and client management skills
- Ability to lead and manage a diverse team across multiple functions
- Excellent analytical, problem-solving, and decision-making abilities
- Proficiency in project management tools, reporting dashboards, and financial systems is a plus
If you are a motivated and results-driven professional looking to make a significant impact in a dynamic organization, please apply now
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