Customer Service Representative Opportunity

4 days ago


Khanna, Punjab, India beBeeCustomerService Full time ₹ 3,99,999 - ₹ 4,99,999

**Job Title:** Customer Service Representative

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.

About the Role:

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and empathy. Your primary goal will be to resolve customer inquiries, concerns, and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and provide accurate information about products and services.
  • Resolve customer complaints and issues in a fair and consistent manner.
  • Upsell and cross-sell relevant products and services to customers.
  • Maintain a high level of product knowledge and stay up-to-date with company policies and procedures.
  • Work collaboratively with internal teams to ensure seamless customer experience.
  • Meet or exceed performance metrics and targets.

Requirements:

To be successful in this role, you should possess:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Basic computer skills and familiarity with CRM software.
  • The ability to work in a fast-paced environment and multitask effectively.
  • A positive attitude and strong customer service skills.

Benefits:

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

What We Offer:

In addition to a rewarding career, we offer a dynamic and supportive work environment, opportunities for growth and development, and a collaborative team culture.



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