As a seasoned professional, you will lead the team in achieving business objectives by:

• Conducting daily reviews with team members to discuss projections and business targets.
• Ensuring effective execution of activity plans for customer visits during the day.
• Providing close supervision and monitoring of the branch operations, including regular huddles with team members and addressing pain points.
• Attending center meetings and interacting with customers to understand their needs and preferences.
• Implementing group recognition programs based on the operating model.
• Coordinating disbursements as planned for the day and month.
• Supporting collections cases in higher buckets and collaborating with teams to visit customers at their locations.
• Nominating team members for rewards and recognition based on their achievements.
• Recognizing team members' contributions in internal forums as relevant.
• Ensuring critical parameters like leading indicators are executed according to plan.
• Managing branch upkeep and all collateral materials, seeking support from Product and Admin teams when needed.
• Ensuring soft facilities, hygiene, and upkeep of the branch.

Key Challenges:

• Employee Retention
• Portfolio Quality Management
• Managing Portfolio Performance
• Compliance with Business Parameters
• Zero Audit Findings for the Branch