IT Infrastructure Manager

18 hours ago

Bharatpur, Rajasthan, India beBeeSystemAdministrator Full time ₹ 8,00,000 - ₹ 20,00,000

**System Administrator Role Summary**

We seek a skilled IT professional to oversee desktop, laptop, and device management across the organization.

  • Key Responsibilities:
  • - Manage and maintain end-user devices throughout the company.
  • - Diagnose and resolve technical issues related to Windows and MacOS applications, networking problems, and troubleshoot basic network connectivity issues in LAN/WAN environments.
  • - Resolve system-related problems, including software installations and antivirus updates, as needed.
  • - Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central and Freshservice reporting tools.
  • - Coordinate and implement client- and department-specific application installations and systems. This includes access provision and administration of vendor-specific software and applications.
  • - Proactively escalate tickets to senior team members or specialists.
  • - Monitor onboarding pipelines and ticket queues, ensuring SLA-compliant handling of all requests.
  • - Conduct regular system audits and upgrades to enhance performance and mitigate risks.
  • - Perform monthly user reviews across all applications and systems.
  • - Research solutions to software and hardware issues.
  • - Prioritize and manage multiple open issues simultaneously.
  • - Be dependable, accountable, and responsive to customer needs; willing to support critical issues at any time.
  • - Provide troubleshooting and technical support for cloud applications and productivity tools.
Required Skills and Qualifications
  • Technical Requirements:
  • - Proficient technical skills with laptop hardware (Windows 10, macOS) and Android devices.
  • - Experience with Freshservice and Manage Engine Desktop Central.
  • - Expertise with Mobile Device Management tools and endpoint security tools.
  • - Ability to troubleshoot VOIP call center suites, teleconferencing systems, and communication tools.
  • - Proficient in infrastructure components, including wireless networks and multi-function printers.
  • - Strong troubleshooting skills to diagnose and resolve hardware and software issues.
  • - Ability to implement security protocols to protect organizational data.
  • - Knowledge of hardware maintenance to ensure continuous functionality of IT equipment.
  • - Server management expertise for reliability, security, and performance of server resources.
  • - Strong technical problem-solving capabilities.
  • - Organized and able to adapt to changing priorities.

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