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Manager of Process Excellence
1 week ago
In this dynamic role, you will be responsible for driving operational excellence within our call centre. The Chief Manager will work closely with stakeholders to ensure seamless day-to-day operations and foster an environment of continuous improvement.
Key Responsibilities
* Develop and execute plans to enhance operational efficiency and quality
* Foster collaboration among teams to drive business objectives
* Provide coaching and guidance to team leaders/managers, contributing to their training and development
Qualifications
This role requires a strategic thinker with strong leadership skills, able to motivate and direct team members towards shared goals.
