Chief Retail Experience Officer

3 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 15,00,000

Job Overview:

Our ideal candidate will be a seasoned retail professional with a passion for delivering exceptional customer experiences. As a Store Manager, you will be responsible for driving store performance, upholding brand standards, and leading a high-performing team.

Key Responsibilities:

  • Customer Engagement: Foster a warm and engaging environment that encourages customers to explore and interact with our products, resolve issues with professionalism and empathy, and drive personalized consultation and product recommendations.
  • Team Leadership: Recruit, train, and coach store staff to align with brand values and goals, motivate and inspire the team to achieve sales targets, conduct regular performance evaluations and feedback sessions.
  • Sales & Operations: Achieve monthly and quarterly sales and profitability goals, monitor KPIs, conversion rates, and average transaction values, oversee inventory management, stock replenishment, and loss prevention.
  • Brand Excellence: Maintain impeccable visual merchandising standards aligned with brand guidelines, organize in-store events and promotional activities to build customer engagement, ensure store hygiene, product presentation, and ambiance reflect a premium experience.
  • Reporting & Compliance: Prepare daily, weekly, and monthly sales and operations reports, ensure compliance with all company policies, procedures, and legal regulations.

Requirements:

  • 5+ years of retail experience, with at least 2 years in a supervisory or store manager role.
  • Background in premium or luxury retail (beauty, wellness, lifestyle preferred).
  • Strong leadership, communication, and interpersonal skills.
  • A genuine passion for personal care, wellness, and customer service.
  • Ability to work flexible hours, including weekends and holidays.

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