Transportation Quality Expert
2 weeks ago
About the Role
The Last Mile Analytics & Quality Team is seeking a highly skilled Transportation Quality Expert to join their team in Hyderabad. As a key member of the team, you will be responsible for addressing resolution, geocode correction, map edits, driver support, and static route management in Last Mile.
Key responsibilities include:
- FOLLOW standard operating procedures to perform manual audits and resolve outliers/exceptions
- IDENTIFY patterns emerging in the audits and contribute to process/program improvements
- PROVIDE timely response to stakeholders on related tasks as per SOP and SLA
- SYSTEMATICALLY escalate problems to the relevant owners/teams according to pre-determined process
- Maintain records of day-to-day work by updating trackers or workflow tools
- Meet business metrics and goals, i.e., SLA, productivity, quality, and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program
Requirements
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
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