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Quality Assurance Manager

This role oversees end-to-end quality at a manufacturing factory for ethnic wear. It involves ensuring fabrics, trims, embroidery, embellishments, stitching, and finishing meet high standards of craftsmanship and customer expectations.

Fabric & Raw Material Quality
  • We inspect incoming fabrics, trims, laces, beads, sequins, zari, and other embellishments to ensure they meet our quality benchmarks.
  • Prior to bulk production, we conduct shrinkage, colorfastness, embroidery strength, wash tests, and hand-feel tests.
  • We work closely with sourcing and merchandising teams to obtain approvals and rejections.
In-line & End-line Quality Control
  • During in-line inspection, we monitor embroidery, print alignment, color matching, and stitching consistency to guarantee product quality.
  • We verify that garment measurements align with BIBA's size standards across all styles.
  • At the end-line, we supervise checks for finishing, ironing, labeling, and packaging of ethnic wear to ensure flawless presentation.
  • We aim to achieve Zero Defect Shipment culture with a focus on First Time Right (FTR).
Embroidery & Embellishment Quality
  • We inspect embroidery (hand & machine), beadwork, sequin work, gota-patti, mirror work, and applique for durability and design accuracy.
  • We standardize quality for thread strength, bead/stone fixing, and fastness of embellishments.
  • We train operators on handling delicate ethnic fabrics like silk, chiffon, georgette, and cotton blends.
Process Improvement & Compliance
  • We implement quality checkpoints at critical operations (cutting, stitching, embroidery, finishing) to prevent defects.
  • We introduce defect prevention techniques to minimize rework and wastage.
  • We ensure compliance with internal quality benchmarks and statutory norms.
Team Management
  • We lead the QA/QC team consisting of in-line checkers, embroidery inspectors, finishing auditors, and packing quality staff.
  • We conduct skill enhancement training for checkers, tailors, and finishing teams on quality standards.
  • We collaborate with production supervisors to resolve quality issues in real-time.
Reporting & Customer Feedback
  • We maintain MIS on rejection %, defect analysis, and audit performance.
  • We share weekly and monthly quality reports with management.
  • We analyze customer complaints/returns related to fit, color bleed, embroidery damage, or shrinkage, and drive corrective actions.

Qualifications & Experience:

  • A degree/diploma in Textile Technology, Apparel Manufacturing, or Fashion Technology is required.
  • 10-15 years' experience in garment manufacturing with at least 5 years in a quality leadership role is preferred.
  • Strong exposure to women's ethnic wear – fabrics, embroidery, embellishments, and finishing is essential.
  • Experience in handling both domestic and export quality standards is desirable.

Skills & Competencies:

  • Deep knowledge of ethnic wear garment construction and finishing is necessary.
  • An eye for detail in embroidery, embellishment, and handwork quality is crucial.
  • Strong leadership and people management skills are required.
  • Good analytical and problem-solving ability is essential.
  • Knowledge of Lean / Six Sigma is preferred.