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Operations Management Specialist
2 months ago
At insightsoftware, we are seeking a highly skilled Senior Operations Specialist to join our team. In this role, you will be responsible for optimizing operational processes to enhance efficiency and effectiveness.
Key Responsibilities:
- Process Optimization: Continuously assess and improve operational processes to enhance efficiency and effectiveness.
- Team Coordination: Lead and coordinate activities within the operations team to ensure seamless execution of tasks and projects.
- Issue Resolution: Proactively identify and address operational issues to minimize disruptions.
- Resource Management: Optimize allocation and utilization of resources to meet operational demands.
- Reporting: Prepare and present regular reports on operational performance and financial reporting, including insights and recommendations for improvement.
- Compliance: Ensure adherence to relevant regulations and standards in all operational activities.
- Change Monitoring: Track organizational changes for accurate reporting and scheduling.
- Knowledge Transfer: Facilitate the transfer of knowledge to customers and stakeholders for successful ongoing operations.
- Documentation Management: Create and maintain documentation, including SOPs, process flows, and skills matrices.
- Problem Identification: Anticipate potential service-related issues and propose effective solutions.
- Data Management: Work with various data formats (Excel, .csv, Access, SQL) to generate insightful reports, including financial forecasts.
- Process Automation: Identify and propose opportunities for automation to enhance operational efficiency.
- Project Management: Manage multiple projects simultaneously and establish priorities to achieve business objectives.
- System Integration: Analyze data from newly acquired companies to support system integration.
- User Acceptance Testing (UAT): Conduct UAT for various systems to ensure functionality and performance.
- Collaboration: Work with team members and external parties to resolve Jira issues in accordance with defined SLAs.
Qualifications:
- 7-9 years of experience in operations management or related field.
- Strong proficiency in MS Excel and advanced Excel skills.
- Experience in financial reporting, budgeting, and forecasting.
- Familiarity with month-end close processes and invoicing.
- Understanding of Quote to Cash concepts and revenue recognition principles.
- Knowledge of professional services activities and related administrative tools (PSA).
- Ability to thrive in a fast-paced environment with strong organizational and multitasking skills.
- Excellent written, oral, and presentation skills.
- Solutions-focused with a creative approach to problem-solving.
- Strong adaptability and ability to navigate change effectively.
- Exceptional attention to detail in task and documentation management.
