Operations Manager

14 hours ago

Mangalore, Karnataka, India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Operations Manager

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Livspace is a leading home interiors and renovation platform. It provides a one-stop solution for homeowners from design to managed last mile fulfillment for all rooms in a home.

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The company has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.

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As an Operations Manager, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/

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  • Own the customer experience completely post booking of project till the time of handover.">
  • Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.">
  • Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.">
  • Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.">
  • Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.">
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.">
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Required Skills and Qualifications:

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  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.">
  • People management skills (direct team reporting in past roles is a must)">
  • Strong attention to detail and excellent written and oral communication skills required.">
  • Structured thought process and strong analytical ability.">
  • Ability to thrive in a fast-paced startup environment.">
  • Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.">
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Key Responsibilities:

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  • ">
  • Lead a team of Operations Leads to ensure customer delight.">
  • Coordinate with cross-functional teams to resolve customer issues.">
  • Empower the existing team and hire new talent to strengthen the team.">
  • Ensure adherence to defined process SOPs and standards.">
  • Responsible for customer move-in timeline adherence, CSAT score, and quicker resolution of customer escalations.">
"]},

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