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Account Delivery Manager
3 weeks ago
This role is a high-profile opportunity to drive strategic growth and seamless service delivery.
The ideal candidate will foster exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving Service Level Agreement (SLA) delivery. This includes leading teams and solving complex issues while contributing to strategic growth and business objectives.
Key Responsibilities:
- Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
- Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication.
- Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed.
- Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions.
- Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions.
- Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and high-quality customer communications.
- Measures and reports Key Performance Indicators (KPIs), identifies revenue opportunities, and ensures compliance with policies and regulations.
- Drives alignment around business review meetings, regular reporting intervals, structures, and cadences.
- Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
- Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
