Team Supervisor
2 weeks ago
Role Overview
The Team Supervisor role at ADCI - BLR 14 SEZ is a key position that requires a strong leader to manage a team of 18-24 Amazon Associates. The ideal candidate will have a proven track record of leading by example, motivating others to excellence, and insisting on the highest standards around performance, behaviors, and Seller interactions.
Responsibilities
- Manages performance and behavior of Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
- Implements performance goals, monitors, and evaluates against pre-set goals, implementing action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Partners with Workforce Management to execute daily staffing plans, identifies, and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
- Participates in daily Kaizen events to identify and implement process improvement change initiatives.
- Conducts Seller interaction audits and provides coaching to improve performance.
- Maintains a positive and professional demeanor, always portraying the company in a positive light, and effectively manages sensitive issues.
Requirements
- 3+ years of team management experience.
- Experience analyzing data and best practices to assess performance drivers.
- Experience conducting seller interaction audits and providing coaching to improve performance.
Preferred Qualifications
- Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement.
- Experience participating in daily Kaizen events to identify and implement process improvement change initiatives.
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