Indbound Voice Process Specialist
2 weeks ago
Role Overview
We are seeking a skilled Indbound Voice Process Specialist to join our team at IDFC FIRST BANK. As an Inbound Customer Service Professional, you will be responsible for handling inbound calls from customers, providing them with assistance and resolving their queries in a timely and professional manner.
Responsibilities
- Handle inbound calls from customers and provide them with assistance
- Address customer queries and resolve issues
- Maintain a high level of customer satisfaction
- Adhere to IDFC FIRST BANK's policies and guidelines
- Ensure accurate and timely documentation of customer interactions
- Collaborate with team members to achieve targets
- Stay updated with IDFC FIRST BANK's products and services
Requirements
- Excellent communication skills in English and Hindi
- Strong interpersonal skills
- Ability to handle pressure and work in a fast-paced environment
- Good problem-solving and decision-making skills
- Basic knowledge of banking products and services
- Attention to detail and accuracy in documentation
- Good computer skills
- Ability to work as part of a team
- Willingness to learn and adapt
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