Risk Management Specialist

7 days ago


Bengaluru, Karnataka, India Razorpay Full time
Job Description

Razorpay is seeking a highly skilled Risk Management Specialist to join its team. The ideal candidate will have experience in risk management and transaction monitoring, with strong analytical skills and attention to detail.

Key Responsibilities:
1. Monitor transactions and merchants to identify potential risks and take necessary actions promptly.
2. Handle customer queries and disputes related to transactions, ensuring timely resolution and minimal losses.
3. Collaborate with partner banks and Cybercell to resolve chargebacks and customer disputes, aiming for timely recovery and reduced losses.
4. Communicate effectively with merchants and customers to address their concerns and queries.
5. Identify innovative ways to reduce financial risks by suggesting process enhancements and implementing solutions to minimize losses.

Required Skills and Qualifications:
1. 1-2 years of experience in risk management or transaction monitoring.
2. Familiarity with customer support applications or CRM systems, such as Freshdesk.
3. Excellent interpersonal and communication skills, with the ability to handle phone and email interactions professionally.
4. Strong listening skills, with the capacity to understand and resolve customer queries efficiently.
5. Attention to detail and accuracy, with excellent organizational and multitasking skills to identify anomalies and suspicious behaviors.
6. Proactive approach, with the ability to quickly and thoroughly solve problems when issues arise.

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