Senior Salesforce/Conga Director

4 weeks ago

Hyderabad, Telangana, India Forsys Software India Pvt Limited Full time

Job Summary

The Director of Engineering - Salesforce/Conga will lead the planning, execution, and delivery of Salesforce/Conga projects and services. This role involves managing a team of Salesforce/Conga professionals, coordinating with stakeholders, and ensuring that projects are delivered on time, within scope, and within budget.

Key Responsibilities

  • Leadership and Management
    • Lead, mentor, and develop a team of Salesforce/Conga engineers and administrators.
    • Foster a collaborative and innovative team culture.
    • Set clear goals, monitor performance, and provide regular feedback.
  • Strategy and Planning
    • Develop and execute the Salesforce/Conga strategy aligned with business objectives.
    • Collaborate with senior management to define and prioritize Salesforce/Conga projects.
    • Identify opportunities for process improvements and automation.
  • Technical Expertise
    • Oversee the design, development, testing, and deployment of Salesforce/Conga solutions.
    • Ensure adherence to best practices in Salesforce/Conga configuration and customization.
    • Stay updated on Salesforce/Conga platform updates and industry trends.
  • Project Management
    • Manage development timelines, resources, and budgets.
    • Coordinate with cross-functional teams to ensure successful project delivery.
    • Track and report on project progress and key performance indicators.
  • Stakeholder Engagement
    • Work closely with business units to understand their needs and translate them into technical requirements.
    • Provide technical guidance and support to stakeholders.
    • Communicate effectively with stakeholders at all levels.
  • Quality Assurance
    • Implement robust testing and quality assurance processes.
    • Ensure solutions meet performance, security, and scalability requirements.
    • Conduct code reviews and enforce coding standards.
  • Service Delivery
    • Oversee the delivery of Salesforce support, maintenance, and enhancement services.
    • Ensure timely resolution of client issues and requests.
    • Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs).

Requirements

  • 15+ years of experience, 10+ years of experience in Salesforce development and administration.
  • 7+ years of experience in a leadership or managerial role.
  • Strong knowledge of Salesforce CRM platform, including Sales Cloud, Service Cloud, and Marketing Cloud.
  • Conga CPQ and CLM knowledge is desirable.
  • Proficiency in Apex, Visualforce, Lightning components, and other Salesforce technologies.
  • Experience with Salesforce integration tools and techniques.
  • Excellent project management skills with a track record of delivering complex projects on time and within budget.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Salesforce Certified Technical Architect (CTA) or Salesforce Certified Application Architect.

Preferred Qualifications

  • Experience with Agile/Scrum methodologies.
  • Knowledge of data migration and ETL processes.
  • Experience in the Hi-tech, Healthcare & Pharma and Manufacturing sectors.

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