Expert Netcool Infrastructure Manager

3 weeks ago


Bengaluru, Karnataka, India Lumen Technologies Full time

Senior Netcool Engineer Position

Lumen Technologies, a leading telecommunications company, is seeking a seasoned Senior Netcool Engineer to join its team. With a strong presence in the S&P 500 index and Fortune 500, Lumen offers a wide range of communications, network services, security, cloud solutions, voice, and managed services.

About the Role

  • We are looking for an experienced professional to develop and utilize our existing monitoring platform, ensuring seamless support for our projects.
  • As a key member of our team, you will administer monitoring applications and servers, including support, troubleshooting, optimization, and upgrades.
  • Evaluate the strategic contribution of applications and align them with our overall IT strategies and architectures.
  • Identify areas where automation can be utilized within our monitoring infrastructure and design solutions to support it.
  • Maintain an accurate inventory of our IT portfolio of technologies, including their disposition status.
  • Provide occasional off-hours support for our monitoring tools.

Required Skills and Qualifications

  • Experience working with third-party vendors, particularly IBM Netcool/NOI, with emphasis on NOI-related events and scope-based correlation development.
  • Extensive experience administering and developing NOI components, such as Impact, Web GUI, Probes, Object Servers, and gateways.
  • Knowledge of various monitoring technologies, including SNMP, ICMP, syslog, MIBs, and webhooks.
  • Proficiency in scripting, especially PERL and Python.
  • Experience with Linux and Windows administration.
  • Familiarity with network connectivity troubleshooting, including TCP/IP, HTTP, and ICMP.
  • Background in database management and writing SQL queries.

Desired Skills and Experience

  • Experience with IBM Cloud Pak for AIOps.
  • 10+ years of administration experience in fault and performance monitoring applications.
  • 5+ years of systems administration (Linux/Windows).
  • Understanding of web services, specifically SOAP/REST.
  • Experience working with data center operations teams.
  • Experience managing or supporting monitoring and/or automation for a large enterprise network with business-critical applications.

About the Opportunity

This role offers a competitive salary of $120,000 - $180,000 per year, commensurate with experience, plus benefits.



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