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Senior Travel Planner

3 weeks ago

Dindigul, Tamil Nadu, India beBeeHOLIDAY Full time ₹ 42,00,000 - ₹ 48,00,000

Holiday Operations Professional

At travelxp, we're seeking a skilled professional to join our team as a Holiday Operations Specialist. As a key member, you will be responsible for crafting personalized holiday itineraries, handling hotel bookings, flight confirmations, and activity arrangements.

Key Responsibilities:

  • Develop comprehensive and personalized holiday itineraries incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
  • Manage hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
  • Oversee the entire holiday booking process ensuring accuracy and adherence to timelines.
  • Effectively communicate with customers addressing their queries and concerns promptly and professionally.
  • Handle customer escalations related to bookings and itinerary changes resolving issues to ensure satisfaction.
  • Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
  • Stay updated on travel trends destinations, and industry regulations.
  • Maintain accurate travel documentation ensuring all necessary paperwork is completed before departure.

Requirements:

  • 3-4 years of experience in holiday operations or a related field.
  • Experience in handling hotel bookings flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services flights, hotels, activities, etc.
  • Excellent communication and interpersonal skills with the ability to build rapport with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.
  • Passion for travel and a strong understanding of customer service principles.