
Life Insurance Policy Manager
2 days ago
Job Overview
This role involves managing and maintaining policy records in administration systems according to standard operating procedures. Additionally, it entails collaborating with internal teams and third-party administrators to resolve discrepancies and ensure high-quality service levels.
Key Responsibilities
- Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
- Maintain accurate policy records by correcting data errors, reversing transactions, and reinstating policies as needed.
- Collaborate with cross-functional teams to identify process improvements and implement automation opportunities.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
Requirements
- Bachelor's degree in any stream, preferably in a field related to commerce.
- At least 1 year of experience in a quality-focused role within the life insurance domain.
- Previous work experience in an office environment with regular scheduled shifts is required.
- Familiarity with computer software applications, particularly those used on Windows PCs.
- Effective business communication skills to exchange information with clients.
What We Offer
A supportive team environment that encourages collaboration and growth opportunities.
Join Our Team
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