IT Infrastructure Technician

As an IT Support Specialist, you will play a pivotal role in providing top-notch technical assistance to our global workforce. Your expertise will ensure seamless support for personal computers and troubleshooting of all domestic computer hardware and software issues.

• Ensure timely operational and technical support for employees across the organization.
• Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.
• Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages.
• Manage deployment and rollout of software and hardware, ensuring seamless integration with existing systems.
• Maintain an accurate inventory of assets, streamlining tracking and management processes.
• Create and maintain a comprehensive knowledge base to support users, promoting self-service and reducing downtime.
• Collaborate with the Cybersecurity team to ensure network assets are secured, protecting against potential threats.
• Update problem management databases with timely and meaningful information, aligning with desktop service levels.
• Gather and log relevant information about issues and attempts to resolve them, leveraging collective knowledge and tools.
• Utilize the knowledge base to assist in troubleshooting efforts, sharing experiences with colleagues.
• Assist in the deployment of desktop PCs and peripherals, ensuring smooth onboarding of new employees.
• Respond to voice mail and email daily, maintaining exceptional communication standards.
• Develop working knowledge of desktop applications and OS software supported by Desktop Services, troubleshooting and assisting in their use.

• Bachelor's degree in Computer Science or related field.
• 2+ years experience in Desktop and/or Helpdesk support.
• Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
• Fluent English language skills, with additional languages a plus.
• Experience working with international clients in USA and Europe.
• Proficient knowledge of Microsoft office, with SAP knowledge an asset.
• Experience with Desktop or Help Desk support an asset.