Network Infrastructure Support Specialist

7 days ago


Pune, Maharashtra, India VLaunchU Full time

VLaunchU is seeking a skilled Network Infrastructure Support Specialist to join our team. This role requires expertise in VoIP systems, SBCs, IP-PBX, call routing, and Unified Communications troubleshooting.

The ideal candidate will interact with US-based enterprise clients/customers, troubleshoot VoIP infrastructure issues, configure SIP trunking, and resolve critical network-related problems.

Main Responsibilities:

  • Provide L2/L3 technical support to enterprise customers for VoIP services.
  • Configure and troubleshoot SIP Trunking customers in Session Border Controllers (SBCs), including DID and Pilot number configuration.
  • Deploy, configure, and troubleshoot VoIP infrastructure, including IP-PBX systems, gateways, SBCs, and soft switches.

Key Skills:

  • Strong understanding of VoIP systems, SBCs, IP-PBX, call routing, and Unified Communications.
  • Experience with SIP trunking, session border controllers, and VoIP infrastructure.
  • Excellent communication and problem-solving skills.


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