IT Infrastructure Specialist

6 days ago

Belgaum, Karnataka, India beBeeSupport Full time US$ 50,000 - US$ 1,00,000

We are seeking a skilled and experienced Desktop Support Engineer to join our team.

This is a challenging role that requires a high level of technical expertise, excellent communication skills and a customer-focused approach.

The successful candidate will be responsible for providing first and second line IT support to our employees across various locations.

Your key responsibilities will include:


• Managing Microsoft Intune for endpoint management and providing support for Azure Virtual Desktop (AVD) infrastructure.


• Utilizing Nexthink for proactive monitoring, troubleshooting and incident resolution.


• Handling grant application/drive/folder access requests and ensuring proper permissions are granted according to security policies.


• Administering user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.


• Facilitating consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.


• Managing access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.


• Monitoring and responding to phishing email incidents, providing guidance and support to users as needed.


• Performing remote software installations and configurations to ensure users have access to required applications.


• Resetting passwords and unlocking user accounts as per established security protocols.


• Assisting with setting up and troubleshooting Zoom meetings and other video conferencing solutions.


• Addressing Zscaler/network connectivity issues and providing resolution to ensure uninterrupted access to network resources.


• Providing support for external file sharing platforms such as ShareFile and Teams channels.


• Assisting users with unlocking Bitlocker screens and resolving related issues.


• Configuring and mapping network drives and printers for users as needed.


• Providing support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

In order to succeed in this role, you will need:


• A bachelor's degree in computer science or a related field.


• Proven experience in desktop support or a similar role.


• Strong knowledge of Microsoft Windows operating systems and Office applications.


• Familiarity with Active Directory, Exchange and other network administration tools.


• Excellent troubleshooting and problem-solving skills.


• Strong customer service and communication skills.


• Ability to work independently and prioritize tasks effectively.

Desirable qualifications include:


• MS-900: Microsoft 365 Fundamentals.


• MS-700: Managing Microsoft Teams.


• AZ-900: Microsoft Azure Fundamentals.


• Nexthink Fundamentals.

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