Investment Operations Specialist

2 weeks ago

Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

About Franklin Templeton


At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals.


We offer a unique blend of traditional asset management, wealth management, and fintech expertise that spans across the globe. Our talented teams bring diverse perspectives and knowledge that enables us to deliver comprehensive solutions for our clients.



Salary

The estimated annual salary for this position is ₹1,200,000 - ₹1,800,000.



Job Description
Key Responsibilities

  • Account Event Management: Ensure accurate, complete, and timely processing of account events such as openings, closings, mergers, and transfers in accordance with policies and procedures.
  • Client Service: Deliver exceptional service to external and internal clients, including sales, marketing, portfolio management, trading, performance, and client services.
  • Ongoing Responsibilities:

    • Support account openings, closings, mergers, custodian conversions, in-specie transfers, and other account events.
    • Participate in account event meetings.
    • Review external documentation (IMA, SLA) and provide relevant sign-off/comments.
    • Prepare documentation, e.g., internal account setup form, PA account events checklist.
    • Partner with other groups to ensure Portfolio Admin is ready to take on new business.
    • Perform activities to generate accounts set-up on internal systems and validate accuracy of setups.
    • Establish and document new workflows for new account processes.
    • Coordinate load and withdrawal of assets to accounts and perform reconciliation of all event processing prior to handoff.
    • Prepare and complete handoff of new account to PA operations and IA Recon.
    • Provide regular reporting to local management on status of account events.
    • Maintain department databases.
    • Make recommendations for improved workflows and best practices with consideration for other business units.
    • Compile MOR data for account events and other reporting as assigned.
    • Manage audit requests: GIPS, SOX, client-directed, and internal audits.
    • Global events and global account database management Due Diligence representation.
    • Take ownership for RFP requests, coordinating completion with PA Operations as required.
    • Coordinate projects for the department according to project plans.
    • Attend/participate in and take meeting minutes/notes for projects.
    • Good overall understanding of internal/external clients and relationships.
    • Take ownership of assigned portfolios on behalf of FTS and monitor daily emails to ensure all inquiries are responded to with accurate and timely resolution/service to end clients.
    • Drive for solutions by proactively troubleshooting along with collaboration with other various key individuals/groups globally.
    • Maintenance of the Global Account Database.
    • Advise portfolio managers and cash management team of any cash movements in client accounts on a timely basis.
    • Daily/monthly review of performance.
    • System/account validation and maintenance oversight.
    • Engage internal/external clients and business partners to access product delivery and potential process changes.
    • Act as a conduit for all inquiries to build strong relationships with internal/external clients and business partners.
    • Act as point of contact on behalf of FTS for all SMA and institutional Separate Account client service-related questions/issues and assist in tracking issues through to resolution.
    • Provide management fee support to ensure all fees are collected and posted in the clients' accounts in a timely manner to meet standards of performance reporting.
    • Prepare and participate in client-requested ad-hoc meetings including Due Diligence meetings.
    • Actively participate in PA Global Improvement and corporate commitment initiatives, Business Continuity testing, system user enhancement testing, and Complex Securities Review meetings.
    • Other projects assigned by management.
    • Aid in staff cross-training and procedure manuals.
    • Provide support for onboarding activities including participating client/custodian meetings.
    • System/account maintenance for changes resulting from events.
    • Deliver requested complex/custom reports.
    • Provide Performance Reports.
    • Track and compile queries/issues for statistical reporting to management.
    • Support NBS onboarding activity.


    What We Offer

Career Growth Opportunities: Professional development growth opportunities through in-house classes and over 150 Web-based training courses.


Education Assistance Program: An educational assistance program to financially help employees seeking continuing education.


Medical, Life, and Personal Accident Insurance: Medical insurance also covers employee's dependents (spouses, children, and dependent parents).


Life Insurance: Protection of employees' families.


Personal Accident Insurance: Protection of employees and their families.


Personal Loan Assistance: Support for financial needs.


Employee Stock Investment Plan (ESIP): Opportunity to invest in company stocks.


Paternity Leave: 12 weeks paternity leave for employees.


Onsite Facilities: Onsite fitness center, recreation center, cafeteria, transport facility, child day-care facility for women employees, cricket grounds, gymnasium, library, health center with doctor availability, and HDFC ATM on campus.



Note: The above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may perform other duties as assigned.

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