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Strategic CRM Leader

2 weeks ago

Gurgaon, Haryana, India Michael Page Full time

About Our Client:

Micahel Page is proud to partner with a leading retail organization that values customer loyalty and retention. Our client is seeking a skilled Customer Experience Manager to join their team and help drive business growth through customer engagement.

Job Summary:

We are looking for a highly motivated and results-driven individual with a passion for customer experience and loyalty. The successful candidate will have a strong background in data analysis, customer behavior, and strategic program development.

Key Responsibilities:

- Develop and implement comprehensive customer behavior analysis programs

- Segment target audiences using customer data and analytics

- Design and execute loyalty initiatives to drive customer engagement and retention

- Collaborate with senior stakeholders to ensure alignment and buy-in

Requirements:

- 4-6 years of experience in Loyalty & CRM

- Strong analytical and problem-solving skills

- Excellent communication and presentation skills

- Proficiency in Python and SQL

What's Next:

If you're passionate about customer experience and loyalty, we encourage you to apply for this exciting opportunity.

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