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Senior Cash Management Specialist

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Mumbai, Maharashtra, India beBeeImplementation Full time ₹ 12,00,000 - ₹ 16,00,000

Are you a skilled professional looking for a challenging role in client implementation? We are seeking an experienced Client Implementation Specialist to join our team.

Job Description

The successful candidate will be responsible for managing client projects, implementing cash management solutions, and working closely with the sales team to understand client requirements. They will also be responsible for executing Service Level Agreements, providing ongoing support for existing customers, and handling back-office administration.

Key Responsibilities
  • Manage Client Projects: Oversee a portfolio of client projects to ensure successful implementation and timely delivery.
  • Cash Management Solutions: Implement comprehensive cash management solutions, including electronic banking, ERP interfaces, host-to-host connectivity, API services, payables, receivables, and liquidity management.
  • Client Collaboration: Work closely with the sales team to understand client needs and develop effective solutions.
  • Documentation: Execute Service Level Agreements and other product-specific documentation with customers.
  • Team Management: Lead and support the team through training and knowledge sharing.
  • Agile Implementation: Serve as an Implementation Owner in an agile team to deliver product builds that support business growth and strategy.
  • Customer Support: Provide ongoing support for existing customers on cash management platforms and handle back-office administration.
  • Internal Team Coordination: Act as the primary contact for clients to reach out related to the implementation project and coordinate with internal teams for resolution till closure.
  • Complaint Resolution: Analyze and address complaints from internal and external clients to ensure commitments are met and client satisfaction is restored.
Required Skills and Qualifications
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Experience in cash management or a related field
  • Proficiency in API services and software development
Benefits

We offer a competitive salary and benefits package, opportunities for career growth and professional development, and a dynamic and supportive work environment.

Others

As a Client Implementation Specialist, you will have the opportunity to work with a variety of clients and develop a deep understanding of their needs and requirements. You will also have the opportunity to contribute to the development of new products and services, and collaborate with cross-functional teams to drive business growth and strategy.