IT Applications Analyst

6 days ago

Chennai, Tamil Nadu, India TaskUs Full time

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and serving clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 47,700 employees globally. We have a presence in 27 locations across 13 countries, including the United States, the Philippines, and India.

We are committed to providing equal access to opportunities and welcome applicants from diverse backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

Job Summary:

As an IT Applications Analyst, you will work closely with Senior Applications Analysts and upper management to ensure the scope and direction of each project are on schedule. You will also coordinate internal resources and third parties/vendors for the flawless execution of projects.

Key Responsibilities:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Lead the team in analyzing project requirements, including scoping, setting up discovery meetings, and work estimation.
  • Understand the Business Process/Function to determine and propose the needed solution for the project.
  • Develop a detailed project plan to track progress of each project.
  • Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
  • Measure project performance using appropriate systems, tools, and techniques.
  • Report and escalate to management as needed.
  • Manage the relationship with the client and all stakeholders.
  • Establish and maintain relationships with third parties/vendors.
  • Create and maintain comprehensive project documentation, including Business Requirements Documents and project status.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.

Requirements:

  • College graduate, preferably in the fields of Computer Science or Engineering for technical project managers.
  • Proven working experience (4-6 years) as a Systems Analyst in the IT industry, specifically in software development.
  • With technical background and working knowledge (or hands-on experience) on software development specializing in web apps, browser extensions, mobile, and data analytics, including experience with Agile (and waterfall) methodologies.
  • Solid experience with BPO frontline processes and workflows (i.e., content moderation, hybrid customer support, back office processing, operational KPIs, etc.).
  • Excellent client-facing and internal communication skills.
  • Excellent written and verbal communication skills.
  • Solid project management and organizational skills, including attention to detail and multi-tasking skills.
  • Strong working knowledge of Microsoft Office or G Suite, and MS Project or similar software.
  • Working knowledge of JIRA, Smartsheet, and Visual Studio is a plus.
  • Experience with other SaaS applications (like Oracle, Salesforce, Concur, Docebo) and ITSM (like ServiceNow) and Lean/6 Sigma experience/credentials preferred.

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