Executive Receptionist

1 week ago


Rajkot, Gujarat, India beBeeFrontDesk Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Front Desk Team Lead

The role of the Front Desk Team Lead involves overseeing front desk operations and managing guest relations, ensuring a welcoming experience for students, visiting faculty, and guests. The ideal candidate will have excellent communication skills, be able to handle pressure situations calmly, and possess strong problem-solving abilities.

Key Responsibilities:
  • Front Desk Operations: Manage the daily functioning of the front desk, including greeting visitors, handling inquiries, and providing accurate information.
  • Guest Relations: Serve as the first point of contact for students, parents, visiting faculty, and external guests, ensuring professional and courteous handling of phone calls, emails, and in-person queries.
  • Team Coordination: Supervise and coordinate the work of front desk team members, ensuring smooth operations and effective communication.
  • Property Management: Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities, ensuring compliance with institute policies and safety standards.
  • Administrative Support: Manage documentation related to hostel occupancy, guest bookings, and complaint registers, as well as assist in preparing periodic reports on student/guest satisfaction and property maintenance.
Key Skills & Competencies:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.
Qualifications & Experience:

A graduate degree in Hospitality, Administration, or a related field is required, along with 2–4 years of experience in front desk, guest relations, or facility management, preferably in an educational institute or hospitality sector.



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