Senior Export Operations Specialist

1 week ago

Kurnool, Andhra Pradesh, India beBeeExport Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title:

Supply Chain Manager – Quality Assurance

Job Description

The Supply Chain Manager - Quality Assurance oversees and analyzes multiple projects within the banana export operation, focusing on temperature monitoring across the supply chain from farm to dispatch.

This role demands strong analytical ability and process monitoring to ensure quality, compliance, and customer satisfaction.

Key Responsibilities:

  • Manage and track multiple projects related to banana export operations.
  • Coordinate with farm supervisors, packhouse teams, logistics providers, and cold storage operators to ensure smooth execution.
  • Ensure dispatches are completed within schedule and as per quality standards.

Temperature Control & Cold Chain Monitoring:

  • Monitor and document temperature data at all stages: farm, cold storage, dispatch, pre-carriage transport, and voyage.
  • Analyze logger reports and identify deviations or breakdowns in cold chain management.
  • Recommend corrective actions to prevent spoilage and maintain export quality.

Analysis & Reporting:

  • Perform detailed analysis of supply chain data to optimize processes and reduce losses.
  • Prepare regular reports (daily/weekly/monthly) highlighting performance, deviations, and recommendations.
  • Develop dashboards for real-time monitoring of critical parameters.

Customer Complaint Management & RCA:

  • Investigate customer complaints related to container quality, temperature deviations, or product spoilage.
  • Conduct root cause analysis (RCA) and identify corrective/preventive actions.
  • Share findings with internal teams, suppliers, and logistics partners to avoid recurrence.

Quality Assurance & Compliance:

  • Support adherence to post-harvest SOPs (chlorine wash, Bavistin dips, pre-cooling, double-dipping, etc.).
  • Audit farm and cold storage practices to ensure compliance with export standards.
  • Maintain accurate documentation for compliance and supplier communication.

Key Skills & Competencies:

  • Strong analytical and problem-solving skills.
  • Knowledge of cold chain management and fruit export processes.
  • Proficiency in data analysis tools (Excel, Google Sheets, or equivalent).
  • Familiarity with temperature logger systems and reporting formats.
  • Effective communication and coordination with diverse stakeholders.
  • Root cause analysis (RCA) and complaint resolution skills.

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