Senior SAP Delivery Expert

3 days ago

Gurgaon, Haryana, India beBeeService Full time ₹ 15,67,500 - ₹ 20,22,000

Delivery Excellence Manager

About the Role

The ideal candidate will own end-to-end service delivery for SAP and related IT services, ensuring Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance standards are met.

Main Responsibilities:
  • Manage issue resolution, enhancements, and service requests in collaboration with internal SAP functional/technical teams and external vendors.
  • Act as the primary point of contact for SAP service-related escalations and problem management.
  • Ensure successful incident, change, and problem management processes related to SAP systems.
  • Drive regular service review meetings with stakeholders and provide performance reports.
  • Collaborate with SAP project managers for service transition, knowledge transfer, and operational readiness.
Requirements
  • 8+ years of experience in IT service delivery, with at least 35 years working in SAP environments (SAP ECC, S/4HANA, SAP BASIS, etc.)
  • Strong understanding of SAP modules (e.g., FI, MM, SD, HR) and integration points.
  • Experience managing cross-functional teams and third-party vendors in a support/service capacity.
  • Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy).
  • Excellent communication, stakeholder management, and conflict-resolution skills.
What We Offer

We are looking for a highly skilled and experienced professional who can drive excellence in our delivery team. If you have a passion for delivering high-quality services and a strong understanding of SAP solutions, we encourage you to apply for this exciting opportunity.

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