Student Support Specialist

7 days ago


Mumbai, Maharashtra, India TeamLease Edtech Full time

About TeamLease Edtech

We are a leading education company providing comprehensive learning solutions to India's universities and corporates. Our exclusive partnerships with 40 top universities in 16 Indian states enable us to train over 3.5 lakh students on our platform through nine Indian languages, collaborate with 500 corporates in their skill development initiatives, and oversee more than 200 degree, diploma, and certificate programs.

Main Responsibilities:

  • Successfully lead the student support team, ensuring timely delivery of services as per the Service Level Agreement (SLA).
  • Deliver thorough examination, application, and student support services.
  • Evaluate student learning success management and implement effective strategies.
  • Regularly engage with participants to assess progress, address concerns, and offer guidance.
  • Foster strong relationships with clients.
  • Analyze feedback data to identify trends, assess program effectiveness, and suggest enhancements to curriculum, delivery methods, and student support services.
  • Capture participant feedback on academic experience, program satisfaction, and areas for improvement.
  • Maintain precise reports and records.

Core Skills and Qualifications:

  • A demonstrated history of leading operations and meeting service deliverables within the academic calendar/project deadlines.
  • The ability to solve complex problems creatively and think innovatively about student support and satisfaction.
  • Familiarity with online learning platforms like Learning Management Systems (LMS), Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) tools.
  • Experience in student support services, examination administration, fee management, faculty management, and related initiatives.
  • Strong English and Hindi language skills.
  • Exceptional organizational skills with the ability to grow the account.

Behavioural Skills: Communication Skills

  • A highly motivated, dynamic, and impressive personality.
  • Excellent written and verbal communication skills in English and Hindi.
  • Effective team management skills with ability to motivate others and work collaboratively.
  • Punctuality, integrity, and commitment to delivering high-quality work.


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