Workforce Management Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Workforce Management Specialist to join our team at DBS Bank. The successful candidate will be responsible for creating long-term and short-term forecasts, applying intermediate knowledge of forecasting methodologies and tools, and working closely with team members to understand headcount levels and develop hiring plans.
Key Responsibilities
- Develop and implement workforce management strategies to optimize business performance
- Conduct real-time queue management and break management, ensuring effective monitoring of auxiliary code usage
- Generate performance data and dashboards, publishing performance scorecards
- Utilize data from various workforce management tools to provide in-depth analysis of workload factors
- Responsible for the scheduling process, prioritizing the needs of the business while best meeting the needs of customer service officers
- Analyze actual results against plan and forecast, recommending interventions where appropriate
- Proactively work with management and operations to increase utilization and efficiencies in customer centers
- Track system and network downtime, compiling and summarizing reports for reporting purposes
- Work with team members to ensure adherence to floor rules and best practices
- Gather information, business intelligence, and analyze data trends to provide insights to team members and department leadership
- Effectively partner with business areas to integrate member channel demand into the overall forecast
- Make presentations to various levels of management as required
Requirements
- Degree/Diploma holder with at least 4-5 years of experience in customer centre operations
- Strong MS Excel skills required, with knowledge in forecasting and scheduling
- Experience in WFM systems (e.g. Impact 360, IEX, Aspect, Genesys) advantageous
- Capacity to understand business needs, strong team player, innovation, customer focus, performance driven, strong planning skills, meticulous, good problem-solving and decision-making skills
- Advance knowledge in MS Office, especially in MS Excel
DBS India - Culture & Behaviors
- DBS is committed to building a culture where all employees are valued, respected, and their opinions count
- We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment
Expected Value Driven Behaviors
- Demonstrate business performance through PRIDE value-based propositions
- Ensure customer focus by delighting customers and reducing complaints
- Build pride and passion to protect, maintain, and enhance DBS' reputation
- Enhance self-knowledge, skills, and develop competencies aimed at continuous improvement
- Maintain the highest standards of honesty and integrity
-
Workforce Management Specialist
4 weeks ago
Chennai, Tamil Nadu, India DBS Bank Full timeJob Title: Workforce Management SpecialistDBS Bank is seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our Customer Centre Operations team, you will be responsible for optimizing our workforce management processes to drive business efficiency and excellence.Key Responsibilities:Develop and implement forecasting...
-
Workforce Management Specialist
4 weeks ago
Chennai, Tamil Nadu, India Riverforest Connections Private Limited Full timeJob DescriptionJob Title: Specialist-Workforce ManagementInternational ServiceProviderJob Summary: We are seeking a highly skilled Specialist-Workforce ManagementInternational ServiceProvider to join our team at Riverforest Connections Private Limited. The ideal candidate will have a strong background in workforce management, resource allocation, and...
-
Workforce Management Specialist
4 weeks ago
Chennai, Tamil Nadu, India Riverforest Connections Private Limited Full timeJob Title: Specialist-Workforce ManagementInternational ServiceProviderJob Summary:We are seeking a highly skilled Specialist-Workforce ManagementInternational ServiceProvider to join our team at Riverforest Connections Private Limited. The successful candidate will be responsible for managing and allocating resources effectively to meet project and...
-
Workforce Analytics Specialist
4 weeks ago
Chennai, Tamil Nadu, India UnitedHealth Group Full timeWorkforce Analytics SpecialistAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Workforce Analytics Specialist, you'll play a critical role in driving business outcomes by analyzing and optimizing workforce management processes.Key Responsibilities:Develop and maintain...
-
Workforce Management Specialist
4 weeks ago
Chennai, Tamil Nadu, India DBS Bank Full timeJob SummaryWe are seeking a highly skilled Workforce Management Specialist to join our team at DBS Bank. As a key member of our operations team, you will be responsible for creating long-term and short-term forecasts, applying intermediate knowledge of forecasting methodologies and tools, and working closely with team members and operations managers to...
-
Workforce Analytics Specialist
4 weeks ago
Chennai, Tamil Nadu, India UnitedHealth Group Full timeWorkforce Analytics SpecialistAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Workforce Analytics Specialist, you'll play a critical role in advancing health equity on a global scale.Key Responsibilities:Develop and publish daily, weekly, monthly, and yearly MIS reports...
-
Workforce Management Specialist
2 weeks ago
Chennai, Tamil Nadu, India Riverforest Connections Private Limited Full timeJob SummaryWe are seeking a highly skilled Workforce Management Specialist to join our team at Riverforest Connections Private Limited. As a key member of our workforce management team, you will be responsible for ensuring the effective allocation and utilization of resources across various projects and operations.Key ResponsibilitiesAssist in identifying...
-
Workforce Management Specialist
3 weeks ago
Chennai, Tamil Nadu, India Riverforest Connections Private Limited Full timeJob SummaryAt Riverforest Connections Private Limited, we are seeking a highly skilled Workforce Management Specialist to join our team. The successful candidate will be responsible for Resource Allocation, Resource Planning, and Resource Tracking.Key ResponsibilitiesAssist in identifying resource requirements based on project or operational needs and...
-
Workforce Optimization Specialist
1 week ago
Chennai, Tamil Nadu, India UnitedHealth Group Full timeJob Summary:As a Workforce Optimization Specialist at UnitedHealth Group, you will play a crucial role in delivering care and improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Your focus will be on optimizing workforce management processes to ensure seamless operations. You will...
-
Workforce Management Specialist
3 weeks ago
Chennai, Tamil Nadu, India DBS Bank Full timeJob SummaryWe are seeking a skilled Workforce Management Specialist to join our team at DBS Bank. The successful candidate will be responsible for creating long-term and short-term forecasts, applying intermediate knowledge of forecasting methodologies and tools, and working closely with team members and operations managers to understand headcount levels and...
-
Workforce Management Specialist
2 weeks ago
Chennai, Tamil Nadu, India DBS Bank Full timeJob SummaryWe are seeking a highly skilled Workforce Management Specialist to join our team at DBS Bank. In this role, you will be responsible for creating long-term and short-term forecasts, applying intermediate knowledge of forecasting methodologies and tools, and working closely with team members and operations managers to understand headcount levels and...
-
Database Specialist
1 week ago
Chennai, Tamil Nadu, India InteleANTS Virtual Workforce Pvt Ltd Full timeWe are seeking a skilled Database Specialist to join our team at InteleANTS Virtual Workforce Pvt Ltd. About the Role:As a Database Specialist, you will be responsible for managing and monitoring the performance, capacity, and security of our database.Key Responsibilities:Develop complex queries and procedures to improve database performance.Continuously...
-
Chennai, Tamil Nadu, India Assistnow Inc Full timeJob Summary: We are seeking a highly skilled Workforce Management Software Implementations Expert to join our team at Assistnow Inc. As a key member of our implementation team, you will be responsible for delivering quality solutions to our diverse customer base. Your expertise in implementing enterprise software applications and hardware will be essential...
-
Chennai, Tamil Nadu, India 5100 Kyndryl Solutions Private Limited Full timeAbout the RoleAt Kyndryl, we're pushing the boundaries of what's possible in workforce analytics. As a Senior Lead Data Engineer, you'll be at the forefront of this innovation, driving the integration of strategic platforms to create an end-to-end labor optimization model. This model will solve for the technical and other skills needed to provide value to...
-
Workforce Optimization Analyst
7 days ago
Chennai, Tamil Nadu, India Equiniti Full timeJob SummaryThe Operations Analyst will utilize data findings and analysis to identify process gaps and opportunities for increased service performance. Key responsibilities include reporting on customer care center operations, providing analytical support of contact center operations, and creating and distributing reports and analysis to leadership and other...
-
Financial Management Specialist
3 weeks ago
Chennai, Tamil Nadu, India GoIntegra facility management Full timeWe are seeking a highly skilled Financial Management Specialist to join our team at GoIntegra Facility Management. As a leading technology-based facility management company, we are looking for a dynamic and result-oriented professional to handle accounting responsibilities.Key Responsibilities:Manage all accounting transactions, including accounts payable...
-
Financial Management Specialist
3 weeks ago
Chennai, Tamil Nadu, India GoIntegra facility management Full timeJob OpportunityWe are seeking a highly skilled Financial Management Specialist to join our team at GoIntegra Facility Management. As a leading technology-based facility management company, we are looking for a dynamic and result-oriented professional to handle accounting responsibilities.Key Responsibilities:Manage all accounting transactions, including...
-
Senior Lead, Data Engineer Workforce Analytics
4 weeks ago
Chennai, Tamil Nadu, India 5100 Kyndryl Solutions Private Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Lead, Data Engineer Workforce Analytics to join our team at Kyndryl Solutions Private Limited. As a key member of our workforce analytics team, you will be responsible for designing, building, and maintaining robust data pipelines and ETL processes that collect, cleanse, and process data from various...
-
SAP Interface Specialist
4 weeks ago
Chennai, Tamil Nadu, India NielsenIQ Full timeJob Title: Tech Delivery SpecialistAbout the Role:NielsenIQ is seeking an experienced SAP Interface specialist to join our team. As a Tech Delivery Specialist, you will be responsible for managing all messaging and interface requirements at NielsenIQ.Key Responsibilities:Develop and implement SAP CPI solutions to integrate with various systems.Design and...
-
Quality Assurance Specialist – UKG
1 week ago
Chennai, Tamil Nadu, India Assistnow Inc Full timeJob Title: Quality Assurance Specialist – UKGJob Summary:AssistNow Inc is seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the high quality of our UKG application. Your primary focus will be on performing end-to-end tests for the Kronos timekeeping and scheduling...