Logistics Pioneer

Join the Pioneers of Last-Mile Logistics

At Porter, we're on a mission to move a billion dreams one delivery at a time. We empower businesses to optimize their operations and unleash growth in core functions.

Why Us?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India presence with operations spanning multiple cities. Our fleet size exceeds 750k driver partners and 15 million customers.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers. We leverage technology to drive efficiency and innovation.
• Ambitious Vision: We're not just solving problems; we're addressing a massive challenge and going after a market valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics.
• Thriving Community: Join a community of passionate individuals committed to doing the best work of their lives. At Porter, we value collaboration, innovation, and embracing challenges head-on.

Be Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and thrive in a fast-paced work environment, we invite you to join us. We're building a household name in transportation – where every day is an opportunity to redefine what's possible.

Roles & Responsibilities

• Manage existing processes and set up new ones using Google Sheets and Excel.
• Forecast monthly supply onboardings and plan manpower requirements accordingly.
• Assign leads efficiently to ensure quick onboarding and follow-up on potential partners.
• Utilize incoming leads from different channels effectively and convert them into meaningful partnerships.

Platform Experience:

• Conduct regular surveys and VOPs to derive insights about user and partner pain points.
• Identify common issues raised by new partners and streamline solutions.
• Build communication plans and execute them using different channels.

Team Management:

• Manage a team of 30+ call center agents across multiple processes.
• Identify gaps in existing processes and explore solutions to improve efficiency and output.
• Provide guidance, training, and performance management support to team leads.
• Interact with cross-functional stakeholders to highlight partner pain points and streamline solutions.

Required Skills:

• Advanced Google Sheet and Excel knowledge
• Team Management
• Data Handling
• Analytical Mindset
• Operational Rigour