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Agricultural Account Manager
2 weeks ago
The Customer Success Professional plays a pivotal role in ensuring customers derive maximum value from our suite of products.
Key Responsibilities- Manage post-sales interactions with customers through strong relationship-building, product knowledge, and planning.
- Maintain a deep understanding of the product and communicate relevant features/functionality to customers based on their business needs.
- Develop and execute proactive customer contact strategies to drive deployment, change management, and product adoption.
- Promote continuous and routine communication with customers to enhance partnerships.
- Serve as the single point of contact for customers and escalate issues in a timely manner.
- Manage customer expectations and ensure a strong understanding of our Value Proposition and Customer ROI.
- Collaborate with cross-functional teams (product, sales, marketing, support) to address customer issues/solutions.
- A B.Sc. in Agriculture or an MBA from institutions focused on agri-business management.
- 3-6 years of experience in Account & Project management and advocating for customer success.
- Proven experience in customer-facing roles, managing requirements, delivering software solutions, technical issue resolution, and escalation management.
- A hands-on, results-oriented individual with strong communication and problem-solving skills.
- Hands-on technical knowledge of Software as a Service and Web-based products.
- A self-starter who can own ongoing customer success for both large and small clients.
- Opportunity to work with a dynamic team.
- Professional growth and development.
- Competitive compensation package.
- Collaborative work environment.
- Frequent feedback and coaching.
