Global Learning Experience Strategist
19 hours ago
BrightCHAMPS, the fastest growing edtech company in the world, is seeking an extraordinary Senior Product Manager to elevate our customer experience and drive sustained engagement, loyalty, and learning outcomes.
This role demands a dynamic mix of creativity and analytical prowess, where you'll be expected to innovate while staying data-driven. You'll take a hands-on approach to addressing retention challenges, navigating the complexities of different geographies, and ensuring that our brand leaves a lasting impact on every student and parent.
As a Senior Product Manager, your mission will be to enhance customer retention by crafting strategies that resonate deeply with our diverse global user base. Your expertise in customer retention and learning experiences will help elevate the life-time value of our customers.
We're looking for someone who can:
- Drive strategic initiatives to enhance the overall customer experience across our student learning platform
- Collaborate closely with cross-functional teams to deliver app experiences that captivate users, particularly in online video conferencing and learning environments
- Ensure our service delivery meets the highest standards, providing seamless and high-quality support that keeps our customers engaged and satisfied
To succeed in this role, you'll need:
- Proven experience in customer retention within edtech, with strong stakeholder management and strategic alignment skills
- Success in delivering engaging online learning experiences while leading small product teams
- Expertise in high-quality service delivery and customer support, driving exceptional satisfaction
- Ability to excel in a fast-paced environment, with strong leadership, problem-solving, and business acumen
We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, as well as opportunities for growth and professional development. If you're passionate about transforming education and have what it takes to succeed in this role, we'd love to hear from you
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