Business Workflow Optimisation Specialist
1 day ago
Are you a skilled workflow optimization specialist looking for a new challenge? We have an exciting opportunity for a Pega Business Analyst to join our team. As a key member of our global workflow centre of excellence, you will play a crucial role in leveraging Pega Systems to enhance business processes and drive operational efficiency.
Key Responsibilities- Workflow Optimization: Collaborate with business operation teams to analyse current workflows and identify opportunities for improvement using Pega Systems. Focus on enhancing efficiency, reducing bottlenecks, and streamlining processes.
- Requirements Gathering: Conduct detailed requirements gathering sessions with stakeholders to define business needs and translate them into functional specifications for Pega applications. Write user stories, acceptance criteria, wireframes and technical specification
- Liaison Role: Act as a key liaison between business users, Pega development teams. Facilitate communication and collaboration to ensure successful project execution and delivery.
- Pega Application Development: Work closely with developers to design and implement Pega applications. Provide guidance on best practices for Pega development and ensure adherence to Pega standards.
- Training and Workshops: Conduct training sessions and workshops to educate teams on Pega workflow capabilities, best practices, and the use of productivity tools within the Pega ecosystem.
- Quality Assurance: Understand and follow appropriate Software Development Life Cycle (SDLC) methodologies, quality validation processes, and application governance specific to Pega implementations.
- Pega Expertise: Strong understanding of Pega Systems, including experience in Pega application development, workflow design, and process automation.
- Communication Skills: Excellent interpersonal and communication skills to effectively engage with both business users and technical teams.
- Problem-Solving: Proactive and inquisitive attitude with a proven track record of solving complex workflow-related problems and delivering successful Pega projects.
- Organizational Skills: Strong organizational and time-management abilities, with the capacity to prioritize tasks effectively in a fast-paced environment.
- Team Dynamics: Highly capable of working both independently and collaboratively within a dynamic team environment.
- Client Relationships: Proven ability to build strong client relationships and take initiative without waiting for direction when appropriate.
- Technical Tools: Familiarity with Azure DevOps, Pega Studi, Blueprint and Process AI is advantageous.
- Automation Knowledge: Understanding of automation tools and their integration with Pega workflows is beneficial.
- Certification: Pega Certified Business Analyst (PCBA), Pega Certified System Architect (PCSA)
- Support for professional accreditations such as ACCA and study leave
- Flexible arrangements, generous holidays, plus an additional day off for your birthday
- Continuous mentoring along your career progression
- Active sports, events and social committees across our offices
- 24/7 support available from our Employee Assistance Program
- The opportunity to invest in our growth and success through our Employee Share Plan
- Plus additional local benefits depending on your location
We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
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