Financial Crime Specialist

3 days ago

Kurnool, Andhra Pradesh, India beBeeFraud Full time ₹ 5,00,000 - ₹ 10,00,000

Our team is seeking a skilled fraud expert to play a key role in managing and resolving customer disputes and fraud cases, focusing on Mastercard chargeback processes.

Key Responsibilities
  • Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representations, and supporting evidence to Mastercard within required timeframes.
  • Communicate effectively with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, sharing insights with fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory and card-network compliance requirements.
Qualifications & Skills
  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • Thorough knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).
Why This Role Matters

This position plays a critical role in protecting our customers from financial loss due to unauthorized transactions. By working closely with internal teams and external partners, you will help ensure that disputes are resolved efficiently and effectively.

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