Education Experience Specialist

5 days ago


Hyderabad, Telangana, India NNIIT Full time

At NNIIT, we empower individuals in the digital era with innovative Ed-tech solutions. We are seeking a talented individual to join our dynamic team in Hyderabad.

Salary and Benefits

The selected candidate can expect a salary of ₹15,000 per month to ₹3,00,000 per annum (Full-time), with great incentives based on performance. Additionally, there are opportunities for growth and advancement, including team leadership roles.

Job Description

As an Education Experience Specialist, you will be responsible for ensuring the smooth operation and delivery of high-quality educational services in a one-on-one setting. Your key responsibilities include:

Scheduling and Resource Management

• Coordinating and managing schedules for educators and students to optimize time and resource utilization.
• Allocating educators to students based on their expertise, availability, and student requirements.
• Monitoring and adjusting schedules as needed to accommodate changes or special requests.

Quality Assurance

• Supporting the establishment and maintenance of quality standards for educational delivery to ensure consistency and effectiveness.
• Conducting regular evaluations of educators and student performance, providing constructive feedback and support for improvement.
• Implementing quality improvement initiatives based on feedback and performance metrics.

Customer Relationship Management/Escalations Handling

• Acting as a primary point of contact for students and their families, addressing inquiries, concerns, and requests in a timely and professional manner.
• Building strong relationships with students and their families to foster a supportive and engaging learning environment.
• Collaborating with sales and marketing teams to identify opportunities for upselling or cross-selling educational services.

Operational Efficiency

• Streamlining operational processes and workflows to enhance efficiency and productivity.
• Identifying areas for improvement in the delivery of educational services and implementing solutions to optimize performance.
• Monitoring key performance indicators (KPIs) related to operations and taking proactive measures to achieve targets and objectives.

Team Collaboration

• Working closely with recruitment and training teams to onboard and develop educators, ensuring they have the necessary skills and resources to deliver exceptional educational experiences.
• Collaborating with cross-functional teams to support the overall success of the educational program.



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