ServiceNow Developer

2 weeks ago

Pune HO, India Black Panda Enterprises Full time
ServiceNow Engineer Job Description

We are seeking an experienced ServiceNow Engineer to join our team at Black Panda Enterprises. As a ServiceNow Engineer, you will play a crucial role in shaping the future of healthcare through innovative data solutions.

About the Company

Black Panda Enterprises is a cutting-edge healthcare data company based in the US. We bring rich domain experience and technology expertise to power the world of data-driven software innovation, primarily catering to the healthcare domain.

Job Description

In the Solutions Development Team, each developer works within a small squad with a set of ServiceNow platform responsibilities. You will mainly work within the Delivery phase of our processes and will be responsible for ensuring that the tasks in the backlog are delivered to quality and time.

Key Responsibilities:
  • Work closely with the rest of your squad to understand your stakeholders' requirements and deliver quality solutions that meet agreed criteria and are within platform principles and governance.
  • Alongside the PO, BA, and squad, understand, analyze, and implement changes in the ServiceNow Platform.
  • Assist the PO and BA to convert business requirements into technical solutions as required.
  • Ensure solution designs are documented clearly and that any compliance requirements are met, i.e., Cyber/security assessments.
  • Drive the continuous improvements of the implementation methodology and service offerings based on client experiences, work with the other developers on specific projects, and improvements.
  • Support the whole team on process enhancements and improvements in working practices.
  • Maintain up-to-date knowledge on the ServiceNow platform and offer suggestions on how to add value with new features and functionality.
Requirements:
  • 4-5 years of strong hands-on experience as a ServiceNow administrator and developer, in ITOM, GRC, AVR, HRSD, ITSM, ITIL mainly.
  • CSA Certified with a valid certification for all the modules mandatorily (shouldn't be immediately expiring).
  • Must have worked extensively on the ServiceNow platform as an administrator/developer and implemented changes requested by clients as part of the implementation Team in Agile setup.
  • Experience in designing, implementing, testing, and deploying various ServiceNow solutions and modules like ITSM, ITAM, ITOM, ITBM, and custom applications using AppEngine, ServiceNow reporting module/Performance Analytics.
  • Experience of using Record producers to create Incident and Problem tickets.
  • Experience in configuring and customizing ServiceNow, including Workflows, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script Includes, etc.
  • Hands-on experience with UI Actions, UI Policy, Access Control Lists, etc.
  • Knowledge of JavaScript, SQL, Jelly, HTML/CSS, XML, AJAX, GlideRecord.
  • Integrating ServiceNow with other Applications using Web-Services APIs, e.g., SOAP, REST, JSON, etc.
  • Good written and verbal communication skills.
Good to Have Skills:
  • Knowledge of server and database administration.
  • ServiceNow System Administration certification.
  • ServiceNow Implementation certification.
  • Any Technical Accreditation certifications of ServiceNow Modules.
  • Hands-on experience of Service Portals configuration and development.

Location: On-Site: Pune, Maharashtra, India

Interested in making a difference in healthcare? Apply today

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