Conversational AI Leader

2 weeks ago


Bengaluru, Karnataka, India Target Full time

About Target

At Target, we are passionate about creating innovative and user-friendly conversational AI experiences. Our goal is to enhance how user personas interact with AI by leveraging Generative AI, user feedback, and research to improve NPS and engagement.

The Role

This Sr Product Manager will be responsible for developing a clear strategy, setting key objectives (OKRs), and prioritizing the highest-impact work. You will collaborate closely with engineering, design, data, and various teams to build best-in-class AI experiences.

Main Responsibilities

  • Define and drive the roadmap for conversational AI experiences
  • Leverage in-house AI/Gen AI chat experiences platform to enhance chat interactions and optimize responses
  • Establish key objectives, track performance, and report progress against product goals
  • Collaborate with internal teams to align priorities and drive execution
  • Collect insights from user interactions, analyze feedback, and refine AI experiences
  • Lead cross-team meetings, resolve blockers, and ensure alignment on roadmap execution
  • Influence without authority, driving alignment across teams

What We're Looking For

  • 8+ years of total work experience with 6+ years of product management experience in Conversational AI, AI-driven platforms, or customer experience products
  • Proven ability to set a long-term product vision and execute against a roadmap
  • Experience with Generative AI, NLP, or chatbot technologies
  • Strong analytical mindset with experience in setting OKRs and measuring product success
  • Exceptional communication and storytelling skills to articulate product strategy and impact


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