IT Operations Specialist: Enhance IT Efficiency

5 hours ago


Pune, Maharashtra, India Vodafone Full time
About the Role

The IT Operations Specialist at Vodafone plays a vital part in identifying and managing changing customer, business, and user needs to ensure satisfaction with our IT products and services. This role requires providing technical advice and administration across the IT lifecycle for assigned applications, services, systems, and solutions.

Key Responsibilities
  • Advise on and execute administrative activities against operations plans to achieve Technology strategy goals;
  • Support the team in delivering actions to maintain system/service health, preventing incidents and restoring normal operation according to objectives and KPIs;
  • Effectively coordinate with colleagues to deliver required applications, systems, and solutions related to incident management, problem management, change and release management, and vendor management;
  • Understand market trends and contribute to suggested improvements for processes, procedures, and business interfaces related to IT Operations and maintenance activities;
  • Execute tasks and activities in line with plans to ensure effectiveness of the area;
  • Support end-to-end projects that improve customer and employee satisfaction;
  • Support the team in automation and digitization, capacity planning, analyzing, reporting, and investigating service performance metrics;
  • Maintain relations with internal and external partners;
  • Use communication skills to exchange ideas and information concisely and logically to support team priorities, resolve incidents, and interface with 1st line teams and suppliers on incident resolution;
Working Environment

This role typically reports to the IT Operations Manager and is based in Pune. The estimated salary for this position is around ₹12,00,000 - ₹20,00,000 per annum, depending on experience. If you are a motivated individual with excellent communication skills and a passion for IT operations, we encourage you to apply for this exciting opportunity.



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