Payment Operations Specialist

3 days ago


Kollam, Kerala, India beBeePayment Full time ₹ 15,00,000 - ₹ 25,00,000
System Support Professional

We are seeking a highly skilled and detail-oriented individual to fill the role of Production Support Team Member for our Payment domain. In this position, you will be responsible for monitoring critical banking applications to ensure uptime and stability.

As a key team member, you will provide level 2/3 application and production support for digital payment systems, including UPI and retail banking platforms.

  • Key Responsibilities:
  • Monitor system alerts, perform incident management, and minimize downtime.
  • Conduct root cause analysis (RCA) for recurring issues and implement long-term solutions.
  • Collaborate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
  • Document support procedures, run books, and incident reports.
  • Ensure compliance with ITIL practices including incident, problem, and change management.
  • Handle deployment activities, release validations, and post-production verification.
  • Act as an SME for payment systems, supporting audits and compliance-related activities.
  • Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
  • Good understanding of monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
  • Excellent troubleshooting and analytical skills with a strong sense of urgency.
  • Strong communication and coordination skills across cross-functional teams.


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