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Hotel Procurement Specialist Lead

2 weeks ago

Delhi, Delhi, India IHG Hotels & Resorts Full time
Role Overview:

IHG Hotels & Resorts seeks a skilled Procurement Specialist to provide exceptional support to its hotel owners and operators. This critical role ensures smooth procurement processes from opening to operation.


Main Responsibilities:
  1. Offer expert assistance via various communication channels.
  2. Recognize and resolve procurement-related problems efficiently.
  3. Evaluate complex issues and refer them to the appropriate teams.
  4. Keep accurate records of interactions and resolution details.
  5. Develop expertise in procurement processes and procedures.
  6. Address operational challenges proactively to prevent disruptions.
  7. Analyze customer feedback to enhance the quality of service.
  8. Stay informed about industry developments and best practices.

Necessary Qualifications:
  • Bachelor's degree in hospitality, business administration, or a related field.
  • 4+ years of experience in customer service or a help desk setting.
  • In-depth knowledge of procurement principles and practices, especially in hospitality.
  • Outstanding communication, interpersonal, and problem-solving skills.
  • Able to prioritize tasks and work efficiently in a dynamic environment.
  • Proficient in Microsoft Office Suite and other relevant tools.
  • Able to understand and respond to customers' needs effectively.
  • Dedicated to delivering top-notch service.