AI Solutions Expert
1 week ago
About Us
\We're on a mission to develop powerful AI infrastructure that empowers marketers with robust plug and play products. Our talented team of 300+ is focused on building transformative AI solutions to help customers achieve their marketing goals.
\About the Role:
\● Manage customer experiences, upsell/cross-sell, and maintain net promoter score hygiene.
\● Analyze data insights to drive customer growth success and marketing strategies.
\● Set goals and track success of Pixis solutions for all accounts.
\● Act as an AI marketing expert to identify, create, and implement solutions achieving measurable business results.
\● Design metrics for determining ROI on Pixis products and become a product evangelist by educating clients on solutions and best practices.
\● Effectively address customer satisfaction and manage diverse issues until resolved.
\● Understand and assess customer requirements, level of adoption, and risk in renewing contracts.
\● Build thorough understanding of client's brand, business, customers, and competitive landscape.
\● Develop industry best practices, media strategies, and benchmarking initiatives.
\About You:
\● Proven track record of hitting and overachieving retention and growth targets.
\● Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc.
\● Achieving revenue targets for customers on a timely basis.
\● Problem solver who can independently translate high-level goals into actionable plans.
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