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Client Services Expert
1 week ago
About Us
Insomniacs is a dynamic real estate advisory and consulting firm that offers integrated marketing and sales solutions with Digital and Technology at its core.
We strive to reduce CAC for our customers and become India's foremost real estate advisory and consulting beacon.
Our Team
Our team consists of 200+ members who are passionate about delivering exceptional results.
Job Responsibilities
As an SEO & Client Servicing Executive, you will be responsible for:
- Serving as the main point of contact for clients, providing excellent customer service and maintaining strong, long-term relationships.
- Collaborating with the SEO team to develop and execute tailored SEO strategies for clients.
- Managing client expectations by effectively communicating project timelines, deliverables, and performance metrics.
- Providing clients with regular updates on SEO campaign performance, reporting, and key insights.
- Analyzing SEO performance reports (traffic, rankings, conversions) and working with the team to adjust strategies for better results.
- Coordinating and communicating with internal teams, including SEO specialists, content writers, and developers, to ensure smooth project execution.
- Proactively identifying new opportunities to enhance client SEO strategies, including content optimization, link-building, and technical SEO improvements.
- Troubleshooting and resolving any client concerns or issues related to SEO performance.
- Monitoring competitor activities and trends in the SEO industry to keep clients informed on relevant updates.
- Assisting clients in understanding SEO best practices and educating them on the importance of SEO for business growth.
Requirements
- Proven experience in client servicing, account management, or a similar customer-facing role, ideally in the digital marketing or SEO space.
- Basic understanding of SEO principles and best practices, including keyword research, on-page and off-page SEO, content optimization, and technical SEO.
- Strong communication and interpersonal skills to build rapport with clients and internal teams.
- Ability to explain SEO concepts in a clear and approachable manner to clients with varying levels of understanding.
- Experience with SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, or similar tools.
