Operations Manager for Last Mile Delivery
2 weeks ago
Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, is seeking an experienced Operations Manager to lead our last mile delivery team. With millions of products shipped every year, we're looking for someone who can drive operational excellence and deliver exceptional results.
About the RoleWe are committed to being customer-centric and we need talented individuals like you to help us achieve this goal. As an Operations Manager, you will be responsible for shift operations at our Delivery Centers (DCs) and support the DC Manager in performance management and driving the operational plan.
Key Responsibilities- Defining, building, and executing the delivery process from delivery stations to customer addresses
- Ensuring enough bandwidth in territorial delivery teams to manage peak time deliveries
- Engaging closely with the delivery team, including associates, to develop and maintain a highly motivated and performance-driven team
- Continuously improving the delivery process and attaining sustained levels of delivery performance through process and training improvements
- Analysis of data reports to identify performance bottlenecks and improve performance
- Strong leadership capabilities and people management skills
- Ability to work under pressure situations
- Good communication skills, with the ability to communicate and explain to individuals and teams what needs to be achieved
- Strong bias for great customer service, with the ability to engage teams in developing their understanding of customer experience
- Analytical skills, with the ability to effectively analyze and interpret information
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
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